Smarter outsourcing.Scalable results.
Shoora Global builds and manages dedicated offshore teams for businesses in the USA, UK and Canada — customer support, accounting, development, marketing, sales support and virtual assistance. Every engagement runs on a written scope, a named owner and an SLA you can read before you sign.
We reply to every enquiry within one business day, usually much faster.
Cost position
up to 70–80%lower cost versus equivalent in-house US staffing costs
Confirmed against your own roles, in writing, before you sign — not quoted from a calculator.
- ISO 27001Held · certificate detail pending
- SOC 2Report available under NDA
- GDPRDPA signed before processing
Six service lines. One accountable partner.
Each line is a dedicated team that works inside your tools, to your process, on your hours.
A delivery partner you can audit, not just trust
Four commitments that hold on every engagement, written into the contract rather than described on a call.
Documented, not just promised
Every engagement runs on a written scope, a named owner and a reporting cadence you set — not a verbal understanding you hope holds.
A reviewable security posture
Our information-security programme and data-processing agreement are available for review before you sign, not after.
Built for your hours
Shifts aligned to US Eastern, US Pacific or UK business hours as standard — not a vague "24/7" claim.
A named, accountable founder
Ashish Sharma is reachable directly and is the final escalation point on every account — no call centre between you and a real answer.
Built to be awake when your customers are
No vague “24/7” claim — an actual shift map against the hours that matter to your business.
Shift map
Nagpur local time (IST)
- US Eastern9:00am – 6:00pm ET
6:30pm – 3:30am IST · Night shift, Nagpur
- US Pacific9:00am – 6:00pm PT
9:30pm – 6:30am IST · Late night shift, Nagpur
- UK9:00am – 6:00pm GMT
2:30pm – 11:30pm IST · Evening shift, Nagpur
- India / APAC9:00am – 7:00pm IST
9:00am – 7:00pm IST · Day shift, Nagpur
Five phases, each with a written exit criterion
Client identities are protected under NDA, so the process is the proof. Every engagement runs these five phases in this order — and each one has a condition that has to be true before the next begins.
Read the full processPhase 1: Discovery
Three to five working daysExit criterion
We can describe your process back to you accurately enough that you have nothing material to correct.
Phase 2: Scope and SLA
Three to five working daysExit criterion
A signed scope and SLA that both sides could hand to a stranger and have understood.
Phase 3: Recruit and train
Two to four weeks, depending on team size and specialismExit criterion
The team can complete a representative task correctly, unaided, against your documentation.
Phase 4: Pilot
Two to four weeksExit criterion
Quality is stable at the agreed standard for a full week without escalation.
Phase 5: Steady state
OngoingExit criterion
Not applicable — but if the quarterly review stops producing changes on either side, the engagement has gone stale and should be re-scoped.
The controls a security review actually asks about
Answered on the page rather than held back for a procurement questionnaire.
Each control above is stated in full on the Security & Compliance page, alongside the documents available for review before you sign.
Case studies
Client identities are protected under NDA — every case study is anonymised by sector, region and size, with the outcome verified by the client before publication.
Case studies are being prepared for publication
Each one requires written client clearance before it goes live, and that takes longer than writing the page. Ask for the relevant one on a call — we can walk you through it verbally under NDA today, with more operational detail than a published page would carry anyway.
Direct access to the person accountable for your account
Ashish Sharma founded Shoora Global to give businesses in the USA, UK and Canada a support partner that behaves like an in-house team — same standards, same accountability, a fraction of the cost. His background is operational: building delivery teams, running client success, and designing processes that hold up under audit.
Directly reachable to every client, and the final escalation point on every account.
What our clients say
Client identities are protected under NDA. Two client references are available within three business days of a signed mutual NDA. Read our security posture
Attributed testimonials are pending client sign-off
We hold real client quotes and are confirming publication consent for each one before they go live here, anonymised by role, industry and region rather than by name.
Frequently asked
What services does Shoora Global offer?
Six service lines: customer support (voice, email and chat), accounting and taxation, website and app development, digital marketing, sales support, and virtual assistance. Each is delivered by a dedicated team working to your processes, under a written scope and an agreed SLA.
How much does outsourcing to Shoora Global save us?
Up to 70–80% versus equivalent in-house US staffing costs, depending on role, seniority and engagement model. The figure covers salary, benefits, office space and hiring overhead that a locally-employed equivalent would carry.