Shoora Global is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:
Visit our website at https://shooraglobal.com
Engage with our Business Process Outsourcing (BPO) services.
By accessing the Site or using our services, you consent to the data practices described in this policy. If you do not agree, please do not use our Site or services.
1. Information We Collect
We collect information to provide and improve our services. This includes:
Information You Provide Directly: This is personal and business information you voluntarily submit, such as your name, company name, email address, phone number, and project details when you contact us via forms, email, or phone.
Information Collected Automatically: When you visit our Site, we may automatically collect data about your device and browsing actions using cookies and similar technologies. This can include your IP address, browser type, operating system, referring URLs, and pages viewed.
Client Data Processed as a Service Provider: In delivering our BPO services (e.g., Customer Support, Accounting, Sales Support), we process data on behalf of and under the instructions of our clients. The use of that data is governed by our service agreements with those clients.
2. How We Use Your Information
We use the collected information for purposes including:
To respond to your inquiries and provide requested information or services.
To manage client relationships and deliver our contracted BPO services effectively.
To operate, maintain, and improve our Site and services.
To send administrative information, updates, and marketing communications (you may opt-out at any time).
For compliance with legal obligations.
3. Legal Basis for Processing (For EEA/UK Visitors)
If you are from the European Economic Area (EEA) or the UK, our legal basis for processing your personal data is typically: your consent, the necessity to perform a contract with you, or our legitimate business interests.
4. How We Share Your Information
We do not sell your personal information. We may share it in the following situations:
With Your Consent: When you have given us explicit permission.
For Service Provision: With trusted third-party vendors who assist us in operating our Site and providing services (e.g., hosting providers, CRM software), under strict confidentiality agreements.
For Legal Reasons: To comply with applicable law, regulation, or valid legal process.
Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business.
5. International Data Transfers
Shoora Global operates globally. Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state or country, including to India where our Head Office is based. We implement appropriate safeguards to ensure such transfers comply with applicable data protection laws.
6. Data Security
We implement reasonable technical and organizational measures designed to protect your information. However, no electronic transmission or storage method is 100% secure.
7. Your Data Protection Rights
Depending on your location (such as under the GDPR or CCPA), you may have rights including:
The right to access, update, or delete your personal information.
The right of rectification and restriction of processing.
The right to object to processing and to data portability.
The right to withdraw consent at any time.
To exercise these rights, please contact us using the details below.
8. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
9. Cookies
Our Site uses “cookies” to enhance user experience. You can set your browser to refuse all or some cookies, but this may affect Site functionality.
10. Links to Other Websites
Our Site may contain links to other websites. We are not responsible for the content or privacy practices of those third-party sites.
11. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
We may update this policy. The updated version will be indicated by a revised “Effective Date” at the top of this page.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact our Data Protection team at:
Email: ashish@shooraglobal.com
Head Office (India): +91 982 3636 324