A delivery partner you can audit, not just trust
The category is uniformly blue-gradient stock photography and unverifiable claims. We took the two constraints everyone else leans on — client logos and impressive-sounding statistics — off the table for ourselves, and built the site around the evidence that's left: process, documentation, and a name you can actually call.
What actually sets us apart
Documented, not just promised
A written scope, a named owner, an agreed SLA and a reporting cadence you set — on every engagement, not just the large ones.
A reviewable security posture
ISO 27001 and SOC 2 documentation and a data-processing agreement are available for review before you sign, not after.
Built for your hours
Shifts aligned to US Eastern, US Pacific or UK business hours as standard, shown as an actual shift map, not a vague "24/7" claim.
A named, accountable founder
Ashish Sharma is reachable directly and is the final escalation point on every account.
Negative positioning, stated plainly
Not a reseller
We do not subcontract your account to a third party you have never heard of. The team you meet in scoping is the team on your account.
Not a freelancer marketplace
No rotating pool of unvetted contractors. Every person on your account is hired, trained and managed as an employee.
Not a minimum-100-seat operation
Engagements start with a single dedicated person where that is the right shape — we are not structured to only take the accounts that fill a large floor.
The process is public
Step 1: Discovery & scope
A structured call, then a written scope and SLA — before anything is billed.
Step 2: Recruit & train
Sourced for your account specifically, trained against your real documentation.
Step 3: Pilot
Live work at reduced volume, reviewed daily, before the full team is committed.
Step 4: Steady state
Weekly reporting, monthly review, quarterly business review — indefinitely.
The one number we publish, in context
| Dimension | In-house (US) | Shoora Global |
|---|---|---|
| Cost structure | Salary, benefits, office space, hiring overhead | up to 70–80% lower, versus equivalent in-house US staffing costs |
| Hiring timeline | Weeks to months per role | Two to four weeks to a trained team |
| Coverage | Limited to your local working hours without a shift premium | Shifted to your timezone as standard |
| Scaling up or down | Hire/lay-off cycle, notice periods, severance | 30 days’ notice, no exit fee, no severance exposure |
| Quality control | Built and owned internally | Sampled weekly, calibrated monthly, reported to you |
| Management overhead | You manage every hire directly | A named account owner manages the team for you |
Awake when your customers are
Shift map
Nagpur local time (IST)
- US Eastern9:00am – 6:00pm ET
6:30pm – 3:30am IST · Night shift, Nagpur
- US Pacific9:00am – 6:00pm PT
9:30pm – 6:30am IST · Late night shift, Nagpur
- UK9:00am – 6:00pm GMT
2:30pm – 11:30pm IST · Evening shift, Nagpur
- India / APAC9:00am – 7:00pm IST
9:00am – 7:00pm IST · Day shift, Nagpur
What our clients say
Client identities are protected under NDA. Two client references are available within three business days of a signed mutual NDA. Read our security posture
Common objections, answered directly
What services does Shoora Global offer?
Six service lines: customer support (voice, email and chat), accounting and taxation, website and app development, digital marketing, sales support, and virtual assistance. Each is delivered by a dedicated team working to your processes, under a written scope and an agreed SLA.
How much does outsourcing to Shoora Global save us?
Up to 70–80% versus equivalent in-house US staffing costs, depending on role, seniority and engagement model. The figure covers salary, benefits, office space and hiring overhead that a locally-employed equivalent would carry.
Do we get a dedicated team or a shared pool?
Dedicated by default. The people on your account work only on your account — that is what the Dedicated Team engagement model means. Hourly and per-transaction models can draw on a trained pool for elasticity, and that trade-off is explained on the engagement models page.
Do you sign a data processing agreement?
Yes, incorporating standard contractual clauses, signed before any personal data is processed under an engagement. See the Security & Compliance page for the full trust surface, including sub-processors and access controls.
How long does it take to get a team up and running?
Two to four weeks from a signed scope to a trained team starting the pilot phase, for a mainstream engagement. Specialised or regulated work — licensed accounting support, for instance — usually takes longer because the hiring bar is higher.
What is the minimum engagement size?
It depends on the service. Support and virtual assistance can start with a single dedicated person; development is not realistically viable below two engineers; sales and accounting depend on volume. This is a scoping-call question, not a fixed rule.
Will your team be available during our business hours?
Yes. Shifts are aligned to US Eastern, US Pacific or UK business hours as required, not to Indian Standard Time. The coverage page shows the actual shift mapping rather than a vague "24/7" claim.
Who manages the team day to day?
A named account owner is accountable for the engagement, supported by a team lead who runs daily operations and a quality lead who is independent of delivery. The founder is the final escalation point on every account.