Outsourcing Services for US Businesses
US businesses working with Shoora Global get a team shifted to US Eastern or US Pacific hours, contracted in US dollars, with data handling that accounts for state-level privacy law rather than assuming one national standard.
What applies specifically to United States
State privacy law, not one federal standard
The US has no single federal privacy law. Where your business is subject to CCPA/CPRA (California) or an equivalent state law, our data-processing agreement is built to support that obligation, not just a generic GDPR template.
Sectoral rules where they apply
HIPAA for healthcare-adjacent data, GLBA for financial data, TCPA for outbound calling — each is handled per the relevant service page and scope limit, not assumed away.
SOC 2 as the reference framework
SOC 2 is the attestation US enterprise buyers ask for by default. See the Security & Compliance page for our current status.
Contracting
- Currency
- USD
- Typical contract structure
- MSA + SOW, US business-day notice periods
- Outbound calling compliance
- TCPA and the National Do Not Call Registry
Coverage
Shifts aligned to US Eastern or US Pacific hours, mapped on the coverage page — not a vague "24/7" claim.
Shift map
Nagpur local time (IST)
- US Eastern9:00am – 6:00pm ET
6:30pm – 3:30am IST · Night shift, Nagpur
- US Pacific9:00am – 6:00pm PT
9:30pm – 6:30am IST · Late night shift, Nagpur
- UK9:00am – 6:00pm GMT
2:30pm – 11:30pm IST · Evening shift, Nagpur
- India / APAC9:00am – 7:00pm IST
9:00am – 7:00pm IST · Day shift, Nagpur
What's specific to this market
No US entity, and that matters less than it seems
We contract as an Indian entity with US clients under a standard MSA — the same structure used by every offshore provider from Infosys down. It affects invoicing and jurisdiction clauses, not deliverability or accountability.
Time zones are three, not one
Eastern, Central, Mountain and Pacific span a four-hour window. Coverage is scoped to the specific zone your customers are in, not "US hours" as a single band.